Frequently Asked Questions

Do you accept new patients?

We accept new patients and are delighted you have chosen to receive your care at Next Practice Braddon. When booking a new patient appointment, please ensure you fill out the registration form on Hotdoc or arrive early to fill the necessary paperwork. For security and confidentiality reasons, we will require a form of photo identification when you register as a new patient.

How do I make an appointment?

You may use the Hotdoc app or website to make an appointment with a GP or the dietician. Alternatively, please call Next Practice Braddon on 02 5119 9200 and one of our friendly team members will assist you with making an appointment. An automated booking confirmation SMS will be sent to you prior to your appointment. Please reply ‘yes’ to confirm, or ‘no’ to decline your booking.

How can I reschedule or cancel an appointment?

If you need to reschedule or cancel your appointment, please notify the clinic as soon as possible by calling 02 5119 9200. While we appreciate extenuating circumstances arise, late cancellation fees may apply for non-attendance, or if you reschedule or cancel within 2-hours of your booking time.

How much does it cost to see a doctor? Will I get a rebate?

All consultations at Next Practice Braddon are privately billed and are payable at the time of appointment. There is no bulk billing available. Medicare rebates can be claimed for eligible patients and providers only. Please call 02 5119 9200 if you have any queries regarding fees and payment options.

Our Fees page can be found here: https://braddon.nextpracticehealth.com/pricing

Do you accept direct payments from private health fund payments, overseas insurance, or OSHC?

Unfortunately, we are unable to process private health fund payments, overseas insurance or OSHC at Next Practice Braddon. We can provide you with the tax invoice and receipt so that you may be reimbursed by your private health fund/insurance.

What are your opening hours?

Monday: 8:00am - 5:00pm

Tuesday: 8:00am - 5:00pm

Wednesday: 8:00am - 5:00pm

Thursday: 8:00am - 5:00pm

Friday: 8:00am - 5:00pm

Saturday: 9:00am - 2:00pm

Sunday: Closed

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*Public Holiday hours may differ. Please refer to our Hotdoc website and Google page for the most updated opening hours.

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What is the best way to get to the clinic?

Next Practice Braddon is conveniently located just across from the Canberra Centre on Cooyong Street. We are situated on the corner of the SOL apartment complex, at the intersection between Cooyong street and Founders Lane.

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Public transport

The clinic is an estimated 6 minute walk from the City Bus Interchange and an estimated 8 minute walk from the Alinga Street light rail station.

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Driving to the clinic

There is 2-hour free parking in the nearby streets such as Batman Street and Currong Street. There is also pay parking located around the building, on Founders Lane; the location is denoted online and via the Wilson’s Parking app as Founders Lane Stage 3 & 4 Car Park. There is a red ticket kiosk located in between the two towers of the SOL apartment complex. We suggest you arrive early to your consultation and check the parking signs.

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Please visit the Where to find us page for more information

Can I make a telehealth appointment?

Yes, telehealth appointments are available at Next Practice Braddon. In some cases, the doctor may require an in-person appointment if clinically indicated. Please note, certain telehealth consultations do not attract a Medicare rebate. Practitioners are also unable to conduct telehealth consultations with patients who are located overseas.

For new patients, prepayment is required for initial telehealth consultations. An ID check will also be necessary. A team member will contact you to process payment over the phone prior to the start of your appointment.

Do you accept DVA patients?

Yes, selected GPs and allied health practitioners at Next Practice Braddon accept DVA patients. Please call 02 5119 9200 for more information.

Do you see patients with workplace injuries or ones who are on worker's compensation?

Patients with a workplace injury or individuals covered by worker's compensation are welcome to book an appointment at Next Practice Braddon. Please note, full payment is required on the day of the consultation for patients without an approved claim number.

How can I request a repeat prescription or referral?

Please book an appointment with your doctor if you are seeking a new prescription or referral. For your convenience, you may request a repeat prescription for a regular medication with your usual doctor through our HotDoc portal HERE. Please note that a $35.00 fee will be incurred for repeat referrals and prescriptions without an appointment.

Medical certificates

It is important to make an appointment to see the doctor on the day of illness, as we cannot back date certificates. Please make sure you ask your doctor for the medical certificate during your appointment to prevent any delays.

Will I need to pay for referred tests and specialist appointments?

The consultation fee charged by your healthcare provider at Next Practice Braddon does not include any referred tests (e.g. blood tests, imaging studies) or referred specialist appointments. Please discuss your concerns with your treating practitioner if you are unsure.

How will I receive test results?

Please make an appointment to see your doctor to discuss your test results. It is important that you follow up on your test results even if it may be normal. If you would like to review your test results with another doctor at a different medical centre, please call us on 02 5119 9200 so that we can arrange this for you.

Please note, to ensure a high standard of care, all results need to be viewed and checked by the referring doctor first, before it is released to the patient. You may request a copy of your results by emailing braddon.pa@nextpracticehealth.com.

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I need the doctor to fill out a medical report/insurance form/certificate

You will need to make an appointment for medical reports/insurance forms/certificates to be filled out by the doctor. Please bring these forms with you to the consultation.

Any documentation that requires the doctor to complete outside of your consultation time will incur a private charge which is not Medicare rebatable.

How should I communicate with the clinic between appointments?

If you are unwell and the clinic is closed, please call 000 or present to your nearest emergency department.

Please call us on 02 5119 9200 for any queries, concerns, or requests.

You may email us with general enquiries only at braddon.pa@nextpracticehealth.com. Please allow 2 business days for our admin team to respond. However for all questions, matters and requests relating to your healthcare, please make an appointment with your doctor to discuss. This will help prevent delays to your query, as the doctors have very limited time outside their work hours to respond to email requests.

Furthermore, we are unable to safely provide clinical advice over emails. Unfortunately we are also unable to take appointment requests, changes and cancellations over email.

What if I am seriously unwell?

In the event of a medical emergency, please call 000 or attend your nearest hospital.

If you require medical assistance outside of our operating hours, please attend a Walk-in-Centre or contact CALMS after-hours via 1300 422 567.

What if I need an interpreter service?

If you, or a family member, require an interpreter for your appointment, please let the reception team know at the time of booking. This is so an interpreter can be arranged in advance of your consultation time and date.

How do I make an appointment to see the allergy specialist?

Please send through your GP referral to braddon.referrals@nextpracticehealth.com, so that it can be triaged by the specialist. Please include all relevant test results, letters, and investigation reports to support your referral.

We may communicate with you via SMS, phone call or email. Please ensure these details are clearly visible on your referral. Please call us on (02) 5119 9200 if you do not hear from us for 2 weeks after your referral is sent.

For more information, please see: https://nextpracticehealth.com/locations/act-braddon/team/paramount-allergy-service

What is MyMedicare?

MyMedicare is a new voluntary patient registration model. It aims to strengthen and formalise the relationship between patients, their general practice, general practitioner (GP) and primary care teams. Evidence shows that seeing the same GP and healthcare team regularly leads to better health outcomes for patients.

You can formally register with Next Practice Braddon as your usual general practice or register with your preferred GP from 1 October 2023.

For more information on the registration process, please visit the MyMedicare website https://www.health.gov.au/our-work/mymedicare

What is the clinic’s Healthlink ID?

nextpbrd

Privacy

At Next Practice, patient confidentiality and privacy are paramount. You can find a link to the Privacy Policy at the bottom of this web page on the right hand side.

How can I share a compliment or complaint?

The healthcare professionals and staff at Next Practice Braddon pride themselves on providing excellent care. We welcome any feedback, compliments, or complaints you may have. Please provide your concerns in person or in writing, by emailing braddon@nextpracticehealth.com.

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If we are unable to resolve your complaint, or you are not satisfied with the process, please contact:

ACT Human Rights Commission:

GPO Box 158, Canberra ACT 2601

Phone: (02) 6205 2222

Email: human.rights@act.gov.au